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terms & conditions

& privacy policy

Terms and Conditions:

If you find any of these terms and conditions unclear, please email us for more information at at


Throughout this website, the use of terms such as "we", "us" and "our" refer directly to "".

By visiting, browsing, clicking through and/or purchasing from this website, you engage in our "Service". You therefore agree to be bound by these terms and conditions ("Terms") as amended by us at our absolute discretion from time to time and without prior notice. Please stop using this website and/or our Service immediately if you do not agree with these Terms.

This website is managed and owned by us. The website and its contents are the property of us and we reserve all rights in relation to it. The website and the products that are sold are sold intended for personal use only. They are not intended for medical use.

You agree to indemnify and hold harmless us, our officers, our directors, our employees, our agents, our licensors and our suppliers from and against any and all losses, damages, expenses, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service (including any negligence or misconduct) by you or any other person accessing this website through your account.


Terms of Product Use:

None of the advice on our website is a substitute for professional medical advice. This website is solely an online store for the distribution and sale of beauty and cosmetic products.


We recommend that you consult your medical practitioner prior to using any of the products sold on our website to determine if they are suitable for you. We recommend doing  a patch test on a small area of skin prior to using any of the products sold on our website to determine if they are suitable for you.

Please follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product.

Consult your healthcare practitioner should you have any medical questions. We do not guarantee the results of  use of the product. Results will vary for each individual user. Testimonials published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.


By accessing our website, using our Service, or placing any order through the website, you assume any and all associated risk, including but not limited to the risk to your mobile device, computer, tablet, software or data may be damaged by any virus transmitted by this website or any third-party website.

By browsing our website you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). We reserve the right to terminate your account without notice at its discretion. We are not liable for any disruptions or changes to this website.

We disclaim all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, reaction, sensitivity, loss, or damage suffered in relation to or arising from use or misuse of our product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, reaction, sensitivity, loss or damage, the maximum aggregate liability of us will be the value of the product purchased. 

We reserve the right to amend errors or to update product information at any time without prior notice. In the event any information about a product is incorrect (e.g. size, price etc), we reserve the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, we shall issue a credit to that chosen payment method in the amount of the cancelled order.

Lost Parcels:

We accepts no responsibility for lost parcels or unclaimed packages. Online tracking is available to you and is sent to you via email once your order is posted by us. We suggest you access your tracking code if there is a delay in receiving your order. If you put in the the wrong address information when an order is placed on the website, and therefore as a result, a parcel is sent out to this incorrect address and then returned back to us, it is the your responsibility to pay for the product to be re-sent to the correct/desired address.

Unauthorised Use:

You may not use the website or Services for any unlawful or unauthorised purpose, including but not limited to and without limitation: distributing any abusive, defamatory, unlawful, obscene, harmful, or otherwise objectionable material. You may not use the website or Services to transmit material that could constitute a criminal offence, that could result in civil liability or could otherwise would breach any regulations, laws, rules, or codes of practice. You confirm that if you  post any materials posted by you on our website that you have the right to do so, and that the materials do not infringe any other third party intellectual property rights.

Interfering with the operation of this website, or attempting to gain unauthorised access to the website, or gateways connected to it, through hacking or other means is expressly prohibited. You hereby agree to indemnify us for any damage or loss that may arise through your using website or Service in an unauthorised manner.

Privacy policy:

the wellbeing doctor
1. We respect your privacy

1.1. the wellbeing doctor respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2."Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. the wellbeing doctor will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2.You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3.Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. the wellbeing doctor collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1.the wellbeing doctor may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2.the wellbeing doctor may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers,

insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2.We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3.We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of the wellbeing doctor,, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5.If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6.By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1.the wellbeing doctor is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2.The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1.You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1.When you visit our website
When you come to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3.Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that the wellbeing doctor is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

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